Liudmyla Andersen is Director of Managed Services and Application Support Practice Leader at Intellias, with 18+ years in IT. At Ciklum, she founded the Concierge Service and Support Center from scratch and grew it into a global Managed Services business serving major players across industries, with 350+ people under her leadership at its peak.A Certified Agile Leader with ITIL, SAFe, CSPO and CSM credentials, she moves easily between operational detail and the bigger picture, turning “we don’t have that yet” into infrastructure that scales.